Lv66 is committed to protecting the privacy and security of every member's personal information. This policy clearly outlines how we collect, use, store, and protect your data in accordance with international data protection standards.
We understand that your personal information is a trust placed in us. The following are the six core pillars of the lv66 Privacy Policy that we uphold in every aspect of platform operations.
All data transmitted between your device and lv66 servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia. Your information cannot be read by any unauthorised party.
Lv66 has never and will never sell, rent, or transfer member personal information to any third party for marketing or commercial purposes. Your data is used solely within lv66's operations and with strictly vetted service partners.
As a lv66 member, you have the right to access, correct, download, or request deletion of your personal data at any time. Our data request process is straightforward and transparent, completed within 14 business days.
All member data is stored in data centres equipped with multi-layered physical and digital security systems. Access to member databases is granted only to authorised lv66 personnel with a legitimate operational need.
Lv66 uses cookies to enhance the user experience and analyse platform performance. You can manage your cookie settings through your browser. We provide clear information about each type of cookie used.
Should any material changes be made to this Privacy Policy, lv66 will notify members via their registered email or a prominent notice on the platform at least 14 days before the changes take effect.
Important Note: This Privacy Policy applies to all users of the lv66 platform, including the website, mobile app, and all related services. By registering or using lv66, you agree to the terms set out herein.
Lv66 ("we", "Platform") takes member privacy seriously. This Privacy Policy is prepared to inform you — members and users of the lv66 platform — about how we handle your personal information with full integrity and responsibility.
This document outlines the types of data we collect when you use the lv66 platform, the purposes for which that data is collected, the parties who may be granted access to your data in certain situations, and the rights you hold regarding your own personal data.
Lv66 operates in compliance with stringent data protection requirements. We continually review and update our privacy practices to ensure they remain relevant and effective in safeguarding member information in an ever-evolving digital environment.
Lv66 collects your personal information through several channels. Below is a detailed table of the types of data we collect and their purposes:
| Data Category | Examples of Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account registration & KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Information | Bank name, account number, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, operating system, browser | Server logs & cookies |
| Gaming Data | Betting history, games played, session duration | In-platform activity |
| Communication Data | Support chat records, inbound/outbound emails | Live chat & email |
| Location Data | State, country (based on IP) | Automatic access logs |
Data Minimisation Principle: lv66 only collects information that is genuinely necessary for legitimate operational purposes. We do not collect excessive or irrelevant data beyond the scope of the services we provide.
Every piece of information we collect from you is used for legitimate and transparent purposes. lv66 uses your personal data for the following:
Lv66 will not use your data for any purpose not stated above without first obtaining your explicit consent.
Lv66 does not sell or disclose member personal information to third parties except in the following situations required for platform operations:
Our Guarantee: All third parties that receive your data from lv66 are required to adhere to the same strict security and confidentiality standards that we uphold. lv66 has zero tolerance for irresponsible data handling by our service partners.
Lv66 invests seriously in cybersecurity infrastructure to ensure member data is always protected. The security measures we implement encompass multiple layers of protection:
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. In the event of any security breach affecting your data, lv66 is committed to notifying you within 72 hours of becoming aware of the incident.
Lv66 retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | Legal requirements |
| Game activity logs | 3 years from the date of activity | Dispute resolution |
| Support communication records | 2 years from the date of interaction | Quality assurance |
| KYC & verification data | 5 years after account closure | AML/KYC compliance |
| Technical logs & IP | 90 days | Security & debugging |
Upon expiry of the designated retention period, your data will be securely deleted or permanently anonymised using industry-recognised methods, such as multi-pass data overwriting or cryptographic erasure.
Lv66 recognises and respects your rights as the owner of your own personal data. You may submit a request to exercise any of the following rights by contacting our privacy team:
You have the right to obtain a copy of the personal data we hold about you in a readily readable format.
You may request the correction of any inaccurate or incomplete personal data in our records.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time, without any conditions.
You may request that your data be delivered to you or a third party in a structured, machine-readable format.
You may request a temporary restriction on the processing of your data while a dispute or review is in progress.
Response Time: lv66 will process and respond to all data rights requests within 14 working days from the date the request is received. For more complex cases, this period may be extended by up to 30 days with notice to you.
Lv66 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the lv66 platform.
You can manage or disable optional cookies through your browser settings at any time. Disabling certain cookies may affect some platform features but will not prevent you from accessing the core lv66 services.
The lv66 platform is strictly intended for individuals who are of age 18 years and above. lv66 does not intentionally collect, store, or process any personal information from individuals under the age of 18.
If we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered on the lv66 platform are urged to contact our support team immediately.
Warning: lv66 actively conducts age verification during the registration and KYC process. Any individual found to have used false information to register will face immediate account closure and a fund return subject to full review.
In the course of its operations, lv66 may transfer your personal data to servers or processing facilities located outside Malaysia. Any such data transfer is carried out only where adequate safeguards are in place, including:
Lv66 ensures that all cross-border data transfers are carried out with appropriate safeguards and that your data remains secure regardless of where it is physically processed.
Lv66 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, current legal requirements, or relevant technological developments. Each new version of this Privacy Policy will bear the latest amendment date at the top of the document.
For changes deemed material — meaning changes that significantly affect how we handle your data — lv66 will notify members via their registered email or through a prominent in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.
Continued use of the lv66 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to submit a request regarding your data privacy, the lv66 Data Protection Officer (DPO) team is ready to assist you.
Privacy Email: [email protected]
Live Chat Support: Available 24/7 via the lv66 platform
Response Time: Within 14 working days for all written enquiries
Lv66 encourages members to raise any privacy-related queries directly with us first before referring to external bodies. We are committed to resolving every concern promptly, fairly, and transparently.
We protect your privacy with the latest encryption technology and transparent policies. Join over 500,000 members who play with peace of mind at lv66 — a platform that makes your data security its number one priority.